FAQ

Please reach out to us if there is a question that we have not addressed below.

We're happy to help!

 

General Questions

What is Evoke Journals?

Evoke Journals is a ecommerce business that sells customized journals which are bound with paper that may be uncommon, rare, or discontinued.

Customers get to receive and test samples of the paper available before ordering.

While many other journals focus on the cover, Evoke journals focuses on the paper.

What makes Evoke Journals unique?

The ability to choose your paper is what makes Evoke Journals unique.

Many other journals offer custom cover material, custom designs, even custom printing for planners, but nobody let's you pick the paper that gets used.

Not only that, but your purchase is fully guaranteed. We'll send your money back if not completely satisfied.

Why do you focus on the paper?

The paper is where the work is done with journaling. And we feel that being drawn in to the journal by the feel of your pen on the paper and how it looks great to you will ultimately help you journal more frequently, do deeper work, and get more done.

When will you have different paper available or how often to you offer new paper options?

Different paper options will be available under a few different circumstances.

  1. We find paper worthy of being in an Evoke Journal.
  2. We learn that our customers want something different.
  3. We run low on what we have.

Join our email list to stay informed of new options and new batches being offered.

Is there a physical store where I can see the products?

Evoke Journals is only online. Currently there are no plans to open a physical location.

Not to worry though!

Through our unique system, our customers are able to receive and test samples of the different paper available for binding into a custom journal.

And, we offer a 100% money-back guarantee if the journal doesn't meet your expectations.

Where did you find this paper?

We have different sources of paper. Some of the paper was found through distributors who carry great paper. Some was sought out because we though it would make fabulous journal paper. Some are discontinued varieties that printshops are clearing out and were quite suitable for what we want to offer.

Will you have all papers available in the future?

Some we expect to, some we don't, some we don't know.

Because many of the products are discontinued or left overs from print shops, and because the paper industry has changed a lot in the past 10 years, it's actually tough to say what we will have in the future.

Why does it take so long to receive my order?

The deliver timeline is long for Evoke Journals due to a combination of the binding process and the uniqueness of your being able to select the paper.

We bind Evoke Journals with Smyth sewn bindings so they will lay flat when you use them. The pages are literally stitched together. Other forms of binding just use hot glue which is absolutely faster, but that binding style makes for an uncomfortable writing experience. The sewing process unfortunately takes time since we're building one journal at a time.

On top of that, the custom selection of paper adds complexity to the binding process in that we need to be sure each journal's pages don't get mixed into different journals, which also takes time.

The final piece is that when there are many people ordering many different types of paper with different styles of pages along with the customization we do, it just plain adds up to the time it takes.

In today's world of order today, receive tomorrow, we hope that the quality and satisfaction of a fantastic writing experience make up for the wait.

Is there a limit or timeline to your 100% Money Back Guarantee?

Yes, please let us know within 30 days of receipt that the journal isn't working for you.

You can contact us by phone or email.

Get all the details on our Guarantee page.

Selecting Paper

Arethere restrictions on the number of materials I can choose?

You can order different journals with different paper in each one. Unfortunately, we are not able to customize a journal with multiple paper types in it.

Are there any environmentally friendly material options?

We've tried to provide any environmental information about each paper type in it's description.

So far, we've been fortunate to find many options that either have post-consumer content or have environmentally responsible manufacturing.

Almost all our shipping material is recyclable, too! Inspired by other products our team has purchased from other businesses, we also are doing what we can to minimize how we contribute to landfills.

We also feel we are being environmentally friendly by using paper that otherwise may have ended up never being used and potentially ended up in a landfill.

What if a paper I want is out of stock?

This unfortunately is a real possibility. If a paper is gone, we likely cannot get it again or don't know when we'll have it again.

It's because of this that we strongly suggest checking our site for availability and ordering a journal as soon as you can make a decision about the paper.

What should I do when I receive the Sample Pack?

Because supply of each type of paper may be limited, be prepared to test the paper as soon as it arrives. We also recommend double checking the availability of each paper on this website to see if any variety is close to running out or may have run out since you last viewed the site.

Customizations

Do you have something other than lined and blank pages?

At the time being, we offer lined and blank pages. We realize there are different preferences for styles of sheets and hope to have them available in the future.

Please visit our About Us Page and let us know what we should add next.

What customization options are available for the journals?

Aside from the journals containing the paper you want, you can also:

• customize the cover with foil stamping or debossing,

• stamp the cover with text or with a graphic image (up to 4" x 4" in size),

• print custom content on the inside of the front cover (on the endsheet).

See our Personalization page under How This Works for details.

Can I choose the color of the customization text?

For the cover we currently have a choice between silver and gold for colors.

For endsheets we currently can only print in black.

Do you offer laser engraving of covers?

Not at this time, but its something that we hope to offer soon.

It's an great way to personalize covers and we're excited to make available to everyone as soon as we can.

Why is the font selection for the cover stamping so limited?

The fonts are limited to what physical dies are available. The imprinting on the covers is done by physically pressing a brass die into the cover so that limits the options. In the future we hope to be able to offer more options.

Why does the image imprinting on the cover have such a high cost?

The cost of imprinting the cover with an image includes the creation of a physical brass die. Creating that physical piece along with taking the time to get that imprint correct simply costs more.

Ordering

What is included in the packet of paper samples?

Your Sample Pack will arrive in what looks like an invitation envelope and include all the paper we currently have available. In general we will try to keep 6-9 different types available.

The Sample Pack will also include links to specific pages of our website that we feel would be helpful in guiding you with choosing your paper.

Lastly, the Sample Pack will include any specific instructions for ordering, any codes for discounts or gifts you may have received.

Can I order multiple Sample Packets?

Yes, you can, but if you are going to order more than one journal, you can get a single Sample Pack and order multiple journals.

Can I order multiple journals each with different paper?

Sure! Just go to the product page with the paper that you'd like and add that to your order.

How long does it take to receive the Sample Pack?

Sample Packs will be mailed via First Class mail with the USPS. Our expectation is that you have them within 3-5 days in the continental US.

Do you ship internationally?

No. Unfortunately, we do not ship internationally at this time.

Can I order a different size journal other than 8x10?

At this time, 8x10 is the only size we have available. In the future, we certainly hope to offer more options.

In light of this, if you have a journal size that you think we should offer, let us know!! Email what size we should offer at support@evokejournals.com.

Gift Cards

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.