Guarantee
What is our 100% Money Back Guarantee?
It's pretty straight forward:
If you are not satisfied with your Evoke Journal, let us know within 30 days from when you receive it and we'll replace it with one you will love or refund your payment to you, including shipping cost, within 5 business days.
There is one catch, if you can call it that... We'll ask you 2 questions:
- Why?Â
- Would you like a different journal that meets your needs or your money back?
As far as "Why," you can tell us anything you like, but we'll be asking so we can get better. So we can provide the best product, service, expectations, navigation, and overall experience for our customers.
And we are believers of brutal honesty. We believe that this is the only way we can get better. It may not feel so great at the time, but we need to hear it so that changes that might need to happen get done.
The replacement question is just so that we can get you what you want. If this ends up not being a good fit for you, no worries, we'll send everything back to you.
What about the journal we sent you?
You get to keep it.
Hopefully it can still serve you or someone you know down the road.
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If any questions about this guarantee, please contact us by phone or email at 800-892-5851 or at support@evokejournals.com